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Help Desk Software - Features



compare help desk software has been developed to be used in many different types of environments, and is adaptable to any kind of business, in any industry. The three main sectors we help are::

 

to manage incoming Customer requests for support, change requests, orders and so on.

 

 

 

 

and organisations with roaming staff.

 

 

 

 

including IT, Facilities, Sales, HR and so on, to support end-users within their company.


"Out of the box", compare help desk software is a very easy to use and intuitivehelp desk software. All features are included, as standard. There are no hidden extra costs. compare help desk software provides an exceptional help desk software solution for any organisation, with:

 

A rich, functional, customisable web interface for your team via any web browser.

 

Best in market Smartphone apps for Android, iPhone, and BlackBerry for support personnel.

 

A powerful Windows interface back-end, with advanced PSA functionality.

 
 

A rich, user-friendly, customisable web interface for End-users via any web browser.

 



Compatibility & Integration Overview:

Operating Systems

  Windows Vista, 7, 8, 8.1
  Windows Server 2003 R2, 2008, 2008 R2, 2012. 2012 R2



Database Structure and Population

Microsoft SQL Server 2005, 2008, 2008R2, 2012.

Microsoft Active Directory (LDAP)



E-mail and Calendar Integration

  Microsoft Exchange 2003, 2007, 2010, 2013.
  Microsoft Office 365.
  Google Calendar.
  Any mailbox with POP3 and SMTP.



Document Sharing and Distribution

  Microsoft SharePoint.
  Microsoft Office.
      2000, XP, 2003, 2007, 2010, 2013.
      All Document formats.
  Adobe Software Suite.
      Including Acrobat, InDesign, Photoshop and more.



Web Browsers

      Web Browsers, including Safari, Internet Explorer,
      Google Chrome, Mozilla Firefox, Opera and Netscape.



Remote Monitoring and Management

  GFI Max (Hound Dog).
  N-Able by Solarwinds.
  Kaseya RMM.
  LabTech.



Billing Platforms

  compare help desk software Billing (Included free).
 

Intuit QuickBooks, for UK, USA, Canada, Australia and New Zealand, 2007 to 2014.

 

Sage from 2007 to Sage 2014.

  Xero Accounting Software
  KashFlow Accounting Software.



Reporting Suites

  compare help desk software Data Analyser (Included free).
  SAP Crystal Reports.

 

SQL Server Report Builder.



Smartphones

  iPhone App.
  Android App.
  BlackBerry App.



Other Integrations

  ACT! by Sage.
  Bugzilla.


The above grids are by no means definitive. You will be surprised just how flexible our software is, and how accommodating we can be. So many in our industry have left you all disillusioned, so we are pioneering the return to no-nonsense help desk software.

We even offer simple migration from the following systems:

 

ConnectWise

ManageEngine

 

AutoTask

Vivantio

 

SysAid

SalesForce

 
 

Amber Cat

House on the Hill

 
 

Richmond Systems

...and many more

 


Our product has developed over many years based on Customer feedback, so if there is another way you feel would help you in this area, feel free to speak with us about your ideas. We can usually add in new features quickly, and usually free of charge.

Just contact our team to discuss your requirements. If there are any features you would like to see added to our help desk software, just let us know. See our #ChallengeNHD Twitter campaign for more information.

Contact us to discuss with our team what you are looking for.

   
 
 
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